Richard Lynch Consulting are recruiting a Conference and Events Sales Manager for a 4* Hotel in Cork City. This role involves analysing and generating all relevant Conference and Events business for the hotel.

KEY RESPONSIBILITIES

• Take an active part and contribute to the weekly sales meeting, reporting on weekly & monthly C&E sales activity and revenues for the hotel.

• Liaise with all clients, ascertain their requirements, and coordinate these needs to ensure the successful execution of all events.

• Prepare monthly forecast reports for C&E revenues and report to the General Manager every Wednesday with the 3-month forecast data.

• Ensure that all revenues converted at the hotel are profitable and in line with budgets.

• Monitor and control provisional and confirmed events bookings to prevent double bookings.

• Ensure that all meeting and events spaces are set up appropriately for site inspections to ensure the best possible outcome and presentation.

• Liaise with the Events Creation & Production Manager and their team to gather correct information for all events applicable to the hotel.

• Show clients the various facilities available, advising and discussing the merits of the various options, and noting their exact needs.

• Update the status board and advise all departments once confirmation of the function is received.

• Respond to all guests’ requests promptly and efficiently, and follow up to ensure guest satisfaction.

• Handle any customer complaints per the Service Recovery policy in the Standard Operating Procedures, ensuring supervisors or managers are made aware of the situation.

• Continuously check guest satisfaction throughout their stay or event at the hotel.

CANDIDATE REQUIREMENTS

• 2+ years of experience in a similar role in another 4/5* hotel.

• Fluent written and spoken English.

• Experience with MS Suite and Opera preferred.

• Must have the right to live and work in Ireland without restrictions.