Richard Lynch Consulting are recruiting an experienced Revenue Manager for a 4-star hotel in Cork. We are searching for a passionate hospitality individual to lead the reservations team. Reporting to the DOSM/GM and working closely with the Front Desk to ensure the maximisation of all hotel bedroom sales opportunities are met.

KEY RESPONSIBILITIES:

• Manage the reservation team and process to ensure all team members can carry out their duties in a timely manner.

• Monitor all telephone/email traffic and appropriately record reservations.

• Handle both individual and group bookings.

• Perform regular checks on future individual and group bookings.

• Monitor and wash wedding blocks in a timely manner.

• Work with the sales team to identify leads and pass them to the appropriate salesperson.

• Deal with customer complaints in line with company policy.

• Manage no-show and cancellation reservations and process charges according to hotel policy.

• Understand group, leisure, and transient market segments.

• Compile daily, weekly, monthly, and annual reports in line with hotel requirements.

• Liaise constantly with the housekeeping department to ensure all guest requests are met.

• Ensure the front office department is fully aware of all promotions/packages for sale.

• Work closely with the sales and marketing team for best practices.

• Collaborate with the GM to fully understand and take direction on rate changes and strategy.

• Understand the systems and procedures in place in line with the overall strategy.

CANDIDATE REQUIREMENTS:

• Experience in managing a reservations team in a hospitality setting.

• Strong understanding of hotel reservation systems and market segments.

• Excellent communication and interpersonal skills.

• Ability to handle customer complaints professionally.

• Proficiency in compiling and analysing reports.

• Ability to work closely with various departments to ensure guest satisfaction.

• Full legal status to live and work in Ireland without restrictions.